In the report ‘De (on)mogelijkheid van klachten’ (The (Im)possibility of complaints) that was published by SoFoKles, sociologists Zakia Essanhaji focusses on what complaints procedures themselves do with what is complained about, rather than focusing on complaints as incidents that require temporary solutions.
- Policy
- Reporting
- Social safety
Essanhaji, Z. (2023). De (on)mogelijkheid van klachten. SoFoKleS.
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